Paris (France) July 22, 2021
Atos currently announces that it will give a Future-Technology International Personnel Experience to EY, just one of the premier global expert services corporations. The 7+ year deal will see Atos personalize and make improvements to the IT encounter for much more than three hundred,000 EY men and women as a result of its Proactive Experience Middle, a workforce of dedicated authorities, supported by highly developed tooling and procedures, driving in direction of the best stages of proactive, pre-emptive and automatic personnel encounter found in the sector to day. This new deal reinforces Atos’ situation as a main enabler in the new frontier of perform and personnel encounter.
The evolution to a ‘Next-Generation’ personnel encounter is a growth place in the market, driven by new frictionless perform styles and the new technology of digitally-savvy staff members that count on the same amount of digital overall flexibility at perform anywhere they are.
Proactive Experience Middle
Atos’ Proactive Experience Middle is designed to intelligently assist all personnel desires by offering an built-in omni-channel encounter with personalised and contextualised assist. Workforce will be capable to easily access self-support and digital guidance as a result of automatic and self-discovering AI chatbots. Critically, assist will be personalized to employees’ unique desires and tastes, applying sentiment analysis to make certain the finest achievable encounter is obtained. As a consequence of this staff members will encounter much less disruption to their Digital services, with most of the requests becoming fulfilled instantly and promptly.
A dedicated workforce of information researchers, sentiment and journey analysts, as very well as authorities in numerous places such as AI, expertise, organizational transform administration, digital adoption, and personnel engagement, will perform collectively in real-time to react to sentiment opinions and enrich the personnel encounter. Atos’ information analysts will monitor and recognize trends over time to constantly make improvements to the in general service encounter, and to determine, deal with and eventually reduce contact quantity.
“Each working day, three hundred,000 EY men and women are supporting enterprises and governments to support fix their toughest worries as section of the EY function to develop a better operating globe. We are focused on providing EY men and women with progressive tools, like these from Atos to support them in providing extraordinary services to purchasers,” explained Steve Krouskos, EY International Taking care of Associate – Organization Enablement. “We are searching forward to deploying this agile and responsive solution, applying transformational initiatives and new-technology systems, so we can push improved client and men and women encounters.”
“We are fired up about supporting EY to make the transform to a highly personalized, proactive and automatic ‘care’ design, which puts EY men and women at the center, demonstrating the moment again our leadership situation in the new frontier of perform and engaged personnel encounter.” explained Elie Girard, CEO at Atos.
Leveraging its identified abilities in Digital Office Services[one], and as section of its Engaged Personnel Experience[two] initiative, Atos will give a Future-Technology global Company for EY men and women throughout much more than 150 nations around the world. This will give an any where, anytime care encounter from any unit, to give a much more efficient service to staff members even though enabling enhanced productiveness.
Down load the press release in PDF
Further information and facts about Engaged Personnel Experience:
To obtain out much more about Engaged Personnel Experience, hear to Elie Girard in Atos’ Engaged Personnel Experience occasion below.
To obtain out much more about Atos’ vision for the upcoming of perform, study the ‘Digital Eyesight for Engaged Personnel Experience (EX)’
Atos is a global leader in digital transformation with one zero five,000 staff members and once-a-year income of over € 11 billion. European variety just one in cybersecurity, cloud and large-functionality computing, the Group supplies personalized conclude-to-conclude answers for all industries in 71 nations around the world. A pioneer in decarbonization services and merchandise, Atos is committed to a safe and decarbonized digital for its purchasers. Atos operates under the brand names Atos and Atos|Syntel. Atos is a SE (Societas Europaea), detailed on the CAC40 Paris stock index.
The function of Atos is to support design and style the upcoming of the information and facts area. Its abilities and services assist the improvement of expertise, education and investigation in a multicultural strategy and lead to the improvement of scientific and technological excellence. Throughout the globe, the Group permits its consumers and staff members, and customers of societies at significant to stay, perform and develop sustainably, in a safe and sound and safe information and facts area. www.atos.internet
Press get in touch with:
Laura Fau | [email protected] | +33 6 seventy three 64 04 18 | @laurajanefau
[one] Atos is identified as a leader in Digital Office Services by main analysts : Everest Group, Gartner, IDC, ISG and NelsonHall.
[two] Engaged Personnel Experience encompasses the newest tools and systems, consulting abilities, and new and existing partnerships with main authorities in the subject, all underpinned by obvious decarbonization aims. It is the most thorough intersectional set of services on the industry currently and the only just one which brings together both of those standard Digital Office answers with Personnel Experience services.