Atos in Russia announces successful user support project with new client PERI

Moscow and Paris, September 2 2020

Atos, a global leader in electronic transformation, has productively introduced a global guidance project for its new shopper PERI, one of the world’s greatest companies and suppliers of formwork and scaffolding techniques, to offer guidance for additional than 7,000 PERI staff members across 56 international locations.

Since the begin of this agreement, which commenced in November 2019, the company has productively executed 3 introductory phases, which now offer a centralized consumer guidance desk to guidance additional than 7,000 PERI staff members globally. Atos not only improved the quality of company and elevated person pleasure, but also minimized company fees.

“In distinctive areas of PERI’s existence, the IT guidance company was fragmented – somewhere the work was carried out with neighborhood contractors, somewhere the issues were being solved by the firm’s personal means. Synergy with Atos permitted us to unify the company shipping and delivery process, acquire a prevalent concept for monitoring final results and decide important efficiency indicators, which simplified the two the system of making contact with guidance and its handle by the management,” reported Pavel Puzanov, IT Manager of Jap and Northern Europe, PERI GmbH.

In the present phase, Atos entirely presents 1st line guidance, which incorporates each and every working day guidance challenges these as incident management, information requests, entry management in addition to guidance of business apps. Atos is now commencing the next period which will offer second line guidance for PERI users. New directions of electronic transformation of the shopper are being produced and talked about.

“Having entered the operational period of the project at the time of the global pandemic crisis, when staff members are switching to a remote manner of work, and person requests are attaining a distinctive character owing to changes in the company, we continue to managed to timely respond to the prevailing conditions and be adaptable in supplying companies in the course of the COVID-19 period, even though observing all the phrases of the SLA,” reported Sergey Klyuev, Head of Infrastructure and IT Expert services of Atos in Russia.

The PERI international users guidance project has develop into one of the greatest Atos projects in Russia in phrases of its geography. Supplying company in Russian, English and German, Atos managed to satisfy the superior needs of the shopper for the amount of language abilities of the crew.

“Thanks to cooperation with PERI, our professionals were being capable to once all over again reveal the know-how of Atos in Russia on the international market, supplying quality company to additional than 7,000 users all-around the globe. We are open to further projects with PERI and are completely ready to offer adaptable guidance to the shopper in the shifting market conditions,” reported Edgars Puzo, CEO of Atos in Russia and CIS.

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About Atos

Atos is a global leader in electronic transformation with one hundred ten,000 staff members in 73 international locations and once-a-year earnings of € twelve billion. European number one in Cloud, Cybersecurity and Significant-Efficiency Computing, the Group presents conclude-to-conclude Orchestrated Hybrid Cloud, Significant Facts, Enterprise Programs and Electronic Office methods. In the United kingdom & Ireland Atos provides business know-how methods for some of the country’s greatest public and personal sector organisations The Group is the Around the globe Information and facts Technological know-how Spouse for the Olympic & Paralympic Video games and operates less than the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), shown on the CAC40 Paris stock index.

The reason of Atos is to assist style and design the foreseeable future of the information room. Its know-how and companies guidance the enhancement of understanding, education and investigate in a multicultural tactic and contribute to the enhancement of scientific and technological excellence. Throughout the globe, the Group permits its prospects and staff members, and associates of societies at significant to stay, work and acquire sustainably, in a risk-free and protected information room.

Push contacts:

Worldwide: Laura Fau | [email protected] | +33 six 73 sixty four 04 eighteen | @laurajanefau

Russia: Ann Terentyeva | [email protected] |+7 930 416-43-ninety three