Cityblock Health, Tufts Health Plan offering personalized care to One Care members in Massachusetts

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Price-based mostly care supplier Cityblock Health, which focuses on Medicaid and lower-income Medicare beneficiaries, has expanded its collaboration with Tufts Health Plan to give individualized clinical, behavioral and social care to Tufts Health Unify associates in Middlesex and Suffolk Counties in Massachusetts. 

Tufts Health Unify serves members beneath the age of 65 who are qualified for Medicaid and Medicare, as section of Massachusetts’ A single Treatment method.

What is THE Impact?

Cityblock’s community-based mostly care product connects sufferers enrolled in Tufts Health Plan’s Unify plan with a multidisciplinary care crew that includes primary care companies, behavioral overall health professionals, community overall health workers and nurse care supervisors. 

The product moves past classic clinical care to address social troubles like housing, employment, authorized help, transportation, food items, and childcare, devoid of including to members’ prices. 

According to Cityblock, the solution has been effective for individuals with elaborate clinical and behavioral requires, individuals controlling persistent ailments, and individuals looking for more means and help.

Given that arriving in the Commonwealth in March 2020, Cityblock has served practically one,800 low-income individuals living with disabilities through this modern care product – with an 86% Net Promoter Rating from associates.

With the expansion of services, Cityblock doubles its presence in Massachusetts and will present integrated care for about three,300 associates in the environment of their decision – in their house or community, in excess of online video or on the cell phone.

Tufts Health Plan and Cityblock are currently achieving out to qualified associates and their present companies in Middlesex and Suffolk Counties to elevate consciousness about the providing.

THE More substantial Development

Cityblock announced yet another partnership in August, that 1 with Blue Cross and Blue Shield of North Carolina. The Blue Cross NC clinics will tap into Cityblock’s community-centered care product that focuses on a holistic solution to addressing physical and behavioral overall health, as properly as social determinants of overall health.

The collaboration officially kicked off on July one for qualified associates of Blue Cross NC’s Common Plan and Medicare Benefit in Charlotte, Greensboro, Winston-Salem, Superior Point and Fayetteville, and includes pediatric services and maternity help.

Cityblock’s multidisciplinary care teams – like primary care companies, behavioral overall health professionals, pharmacists and nurse care supervisors – are led by Group Health Companions, who are typically employed from the communities they provide. They expend time finding to know every single member, conference them exactly where and when functions best for them, no matter if that is at 1 of the organization’s hubs, at house, in the community or by cell phone, text concept or online video take a look at.

Group Health Companions function carefully with every single member on their individualized care plan and ensure they obtain the care they have to have.

The clinics are currently open up and Blue Cross NC and Cityblock have begun outreach to qualified associates.

ON THE Record

“Our function in Massachusetts released in March 2020, just a couple months right before the COVID-19 pandemic,” mentioned Dr. Toyin Ajayi, Cityblock’s president and cofounder. “Above the previous 16 months, we’ve worked along with community companions in Worcester to meet our members’ most pressing requires, and the response has been overwhelmingly constructive.”

“The previous 12 months and a 50 percent has been a trying time for us all, but has been particularly hard for our Unify associates,” mentioned Jean Yang, president of Tufts Health Plan’s Public Strategies division. “The pilot with Cityblock showed crucial proof of the strengths of the product, with far more than 75% of our qualified Unify associates being engaged by their care teams. We’re thrilled to increase the achieve of these services to associates in Middlesex and Suffolk Counties, and request new and modern approaches to beat the social determinants of overall health.”

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