SSE Energy CIO Outlines Importance of Connectivity During Lock Down


The former TalkTalk Technology Director mentioned that preserving the excellent and capability of their mobile phone strains had been a precedence for the critical electricity retailer, which was just lately purchased by Ovo Electricity. Telephone strains had been considered important by Clayson for the reason that susceptible or isolated members of the public, and people with out an internet connection, would need a trustworthy line on which to obtain help should they need it.

By focusing on establishing their cellular app, extra customers had been ready to troubleshoot and self-provide with out obtaining to test and call a get in touch with centre.

Speaking at NS Media Group’s Virtual CIO Symposium – a gathering of senior small business and technological know-how executives by CBR and NS Tech – Clayson spoke about their new app and its achievements across the different app outlets in dialogue with Personal computer small business Evaluate Editor Ed Targett.​

​”Workers have completed an definitely wonderful position in the past pair of months by opening up journeys that had been in the roadmap and pushing forward functionalities to be developed, and clearing the enhancement backlogs,” Clayson mentioned.​

“The amount of money of downloads of the app from the different app outlets have been huge, the scores on the app outlets have long gone by the roof. We have been super pleased with the final result there, and clearly just about every particular person who makes use of the app is one fewer particular person who is hoping to get by by mobile phone, which frees up the capability for people who can only genuinely use the mobile phone.”​

You can see the total video interview with SSE Electricity Companies CIO Philip Clayson at the Virtual CIO Symposium portal.​